Berkara

Get Updates
CRM + AI Tailored for Hotels, Resorts, and Guest Experience Teams

Deliver Exceptional Stays Through Personalized Service and Intelligent Automation

From boutique hotels to large resort groups, Berkara helps hospitality teams deliver tailored guest experiences, streamline communication, and manage operations with clarity. Automate confirmations, centralize guest preferences, coordinate staff workflows, and elevate service standards across every stage of the guest journey.

Enhance Guest Satisfaction, Reduce Operational Friction, and Increase Repeat Stays

Guest expectations are higher than ever. Berkara helps hotels and hospitality brands automate communication, coordinate staff tasks, personalize guest experiences, and deliver seamless service — increasing efficiency while strengthening loyalty and reputation.
Unified Guest Profiles & Preferences
Store preferences, stay history, loyalty status, communication notes, and service issues in a single guest profile accessible across your team.
Automated Pre-Arrival & Check-In Flows
Send pre-arrival instructions, digital check-in reminders, upgrade options, and welcome messages automatically.
Housekeeping & Maintenance Coordination
Assign tasks, track completion, escalate requests, and streamline communication between front desk, housekeeping, and facilities teams.
Upsell & Experience Management
Promote add-ons such as spa treatments, dining, excursions, or late checkouts with automated, personalized offers based on guest behavior.
Issue Resolution & Service Recovery Tracking
Centralize service issues and follow-ups, ensuring fast response times and consistent guest recovery processes.
AI-Powered Guest Support
Use AI agents trained on your property to draft messages, answer guest questions, provide amenity details, and accelerate team communication.
01
Guest Communication Hub
Centralize SMS, email, and phone communication to ensure consistent messaging, faster response times, and better service coordination.
02
Staff Workflow Dashboard
Take control of housekeeping tasks, maintenance schedules, and guest requests — all visible in a real-time operational dashboard.
03
Upsells & Revenue Campaigns
Automate personalized upsell flows that generate additional revenue during the pre-arrival, in-stay, and post-stay phases.
How a Coastal Boutique Hotel Increased Guest Satisfaction Scores by 34%

A boutique coastal property struggled with slow guest communication, uncoordinated housekeeping requests, and inconsistent follow-ups. After implementing Berkara, they automated pre-arrival messaging, centralized guest preferences, and synchronized internal workflows — dramatically improving speed, service quality, and guest satisfaction.

"Our communication became seamless across departments. Guests receive updates instantly, housekeeping gets clear instructions, and our team finally has a unified system to elevate service."
- General Manager, Seabreeze Resort & Spa
Works with your stack
QuickBooks Online
Google Workspace
Slack
Zapier
Calendly
*May require the use of an application integrator such as Zapier or Make.
FAQs

Yes. Teams can assign tasks, track status updates, and automate communication between departments in real-time.

Yes. Through Zapier/Make, Berkara connects with popular PMS solutions like Cloudbeds, Guesty, Lodgify, and more.

Absolutely. Berkara automatically sends confirmations, reminders, upsells, and service updates.

Yes. Berkara helps increase revenue with automated offers for spa services, dining, upgrades, late checkout, and other add-ons.

Yes. Berkara scales from single-property operators to multi-location hospitality brands with dedicated service teams.

Deliver Exceptional Guest Experiences With Intelligent Hospitality Tools

Empower your hospitality team with a unified CRM that streamlines operations, automates communication, and elevates guest satisfaction. Berkara gives you the clarity, structure, and tools you need to deliver memorable stays from check-in to checkout.