Berkara

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CRM + AI Built for Modern Transportation & Logistics Teams

Operate Smarter, Deliver Faster, and Scale Every Route With Confidence

Berkara gives transportation and logistics companies a unified platform to streamline dispatching, automate communication, track customer activity, and manage every moving part of your operation — from first contact to final delivery. Empower your teams with real-time visibility, AI-driven task automation, and a CRM built to handle complex workflows across freight, fleet, warehousing, and last-mile operations.

Run a More Predictable, Efficient, and Profitable Operation

Whether you dispatch fleets, coordinate freight movements, manage warehouses, or oversee last-mile delivery, Berkara centralizes your communication, customer management, and operational data. Give your teams the structure they need to reduce delays, improve SLAs, and deliver a seamless customer experience at scale.
Unified Operations & Dispatch Visibility
Track inquiries, shipments, and team workloads in one dashboard. Gain clear visibility to make faster, more informed decisions.
Automated Customer Notifications
Send branded SMS, email, and voice updates automatically. Reduce call volume and keep customers informed at every step.
Intelligent Workflow Routing
Automatically route jobs and service requests to the right teams based on type, region, or priority — no more missed handoffs.
Centralized Customer History & Documentation
Store contracts, quotes, shipment notes, and service history in a single record. Teams access what they need instantly.
SLA Tracking & Performance Monitoring
Monitor delivery timelines, response times, and client-specific agreements. Identify issues early and improve operational output.
AI-Powered Agent Support
Equip your team with AI trained on your processes to draft responses, complete admin tasks, and accelerate daily workflows.
01
Dispatch & Job Management
Assign and track jobs in real time. Organize dispatch updates and team communication in one place to reduce delays.
02
Automated Communication Flows
Create pre-built journeys for confirmations, schedule changes, and updates — without manual outreach from your team.
03
Freight & Client Tracking Dashboard
See client activity, open jobs, deadlines, and historical performance inside a dashboard built for logistics teams.
How One Regional Carrier Increased On-Time Deliveries by 27%

A regional logistics provider faced slow dispatch communication and inconsistent delivery timelines across multiple service zones. After implementing Berkara, they automated customer updates, streamlined internal coordination, and established real-time SLA tracking — improving on-time performance and reducing admin workload.

"Berkara transformed how our teams communicate — both internally and with customers. Dispatch is smoother, clients get updates instantly, and our SLA compliance has never been stronger."
- Director of Operations, Western Freight & Transport
Works with your stack
Samsara
Geotab
Project44
FourKites
QuickBooks Online
Google Workspace
*May require the use of an application integrator such as Zapier or Make.
FAQs

Yes. Berkara is built for multi-step logistics operations including dispatching, routing, warehousing, scheduling, and multi-department coordination.

Absolutely. Berkara includes SMS, email, and phone automation to reduce manual follow-ups and keep customers informed in real time.

Yes — platforms like Samsara, Geotab, and Project44 can connect to Berkara to improve operational visibility and tracking.

Yes. You can track delivery timelines, response times, bottlenecks, and service agreements with customizable dashboards.

Yes. The system is designed for freight carriers, last-mile operators, delivery teams, brokers, warehouses, and hybrid logistics operations.

Move Faster. Deliver Smarter. Operate With Total Clarity.

Give your transportation and logistics teams the tools they need to streamline work, eliminate delays, and strengthen customer relationships. Berkara centralizes communication, automates repetitive tasks, and brings total visibility to your operations — no matter the scale or fleet size.